Tracking update delay

Dear Valued Customer,

Glad to inform you that most staff in 3FVAPE.com have back for work.

For orders which all items are ready for shipping, we will pack your parcels as soon as possible and deliver parcels to the shipping carrier in time.

Due to the outbreak of the coronavirus, only parts of the shipping carrier's staff are getting back to work. There is no enough staff to handle the large amount parcels which are backlogged by the Chinese Festival Holiday. Therefore, it will cause some delay on tracking update.

But please don't worry, we and our shipping carriers will export your parcels as soon as possible. Your understanding for this tracking delay issue which caused by the special period will be appreciated.

Besides, it will take longer time for customs checking than normal period due to the outbreak of the coronavirus.

As our apologies for the delay, we extended the valid time for 5% off side-wide discount to Feb. 2nd (GMT+8). Coupon code is 2020CNY (mainland China warehouse and Germany warehouse).

Sincerely apologize for any inconvenience that may cause by this issue. Your kind understanding and support is appreciated.

If you have any problem for your order, please feel free to contact our service team at ticket@3fvape.com. All tickets will be replied as soon as possible according to the time of ticket creation.

Best Regards,

3FVAPE.com Team

——————————————————————————————

3FVAPE Chinese New Year (CNY) 2020 Holiday Schedule

 

Dear Valued Customers,

 

The Chinese New Year Spring Festival is coming. 3FVAPE will have a holiday from January 23, 2020 to January 29, 2020 (Hong Kong Time, GMT+8). We will back to office on January 30, 2020 at 9:00 am Hong Kong Time (GMT+8).

 

Details on schedules of customer support services and order dispatching:

Note: Time is listed for Hong Kong Time (GMT+8)

 

Customer support services:

SUN

MON

TUE

WED

THU

FRI

SAT

Jan. 19

Jan. 20

Jan. 21

Jan. 22

Jan. 23

Jan. 24

Jan. 25

Jan. 26

Jan. 27

Jan. 28

Jan. 29

Jan. 30

Jan. 31

Feb. 1

Feb. 2

Feb. 3

Feb. 4

Feb. 5

Feb. 6

Feb. 7

Feb. 8

 

 

NO Customer Service

Office is close during January 23, 2020 to January 29, 2020. Customer support service is unavailable during these days. We will try our best to response the questions before holiday. Customer service resumes on January 30, 2020, but ticket response time will be delayed due to backlogs. We may have someone to check for the tickets during the holiday, but we can't promise we will have the ticket replied.

 

Order dispatching for Germany Warehouse:

The products in Germany warehouse (Ships from Germany) is for Germany and Europe customers.  The dispatchment of Ships from Germany will not be affected by the CNY holiday. Check this link for Ships from Germany products >> https://www.3fvape.com/156-ships-from-germany

 

Order dispatching for China Warehouse:

SUN

MON

TUE

WED

THU

FRI

SAT

Jan. 19

Jan. 20

Jan. 21

Jan. 22

Jan. 23

Jan. 24

Jan. 25

Jan. 26

Jan. 27

Jan. 28

Jan. 29

Jan. 30

Jan. 31

Feb. 1

Feb. 2

Feb. 3

Feb. 4

Feb. 5

Feb. 6

Feb. 7

Feb. 8

 

 

No Order Dispatching

All orders scheduled to ship on or before Jan 21, 2020 can be shipped before holiday. Order placed during January 22, 2020 to January 29, 2020, will not be shipped until the holiday ended. Shipping resumes on January 30. Extra processing time may be required due to holiday backlogs. All orders which are ready to ship can be shipped within a few days after January 30, 2020. For orders which require extra restocking time, a new scheduled shipping date will be needed

 

Tracking service:

Most post offices confirmed that the packages shipped before holiday will be traceable during holiday. For tracking number, please check the email from ticket@3fvape.com, or login you 3FVAPE account to check from “MY ACCOUNT”>>”MY ORDER HISTORY AND DETAILS

 

24HRS SHIP:

Products with label “24HRS” in the 24HRS SHIP ZONE is expected to be shipped out in one business day before Jan 21, 2020 and after Jan 30, 2020 when we back to work.

We highly recommend you to place your order of 24HRS SHIP items before Jan 21 and these orders can be dispatched before the CNY Holiday without the backlogs.

Orders of 24HRS SHIP products placed during Jan 22, 2020 to Jan 29, 2020 are expected to be dispatched on Jan 30, 2020 or Jan 31, 2020 Please allow 1-2 days due to holiday backlogs.

Note: Orders containing “24HRS SHIP” products and Non “24HRS SHIP” products may be delayed by the Non “24HRS SHIP” product, and the order will be dispatched when the Non “24HRS SHIP” Products ready.

Happy Spring Festival to you all! Thank you for your support.

Best Regards

3FVAPE

 

 

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