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Shipping, Return and Payment
Free shipping for most countries when orders over $15 (All with tracking number). Some shipping methods are free but retired because of reliability. Please understand.
Delivery Time
In general, the delivery time of your shipment can be determined using the following formula:
Estimated delivery time = Product Shipping Time + Estimated shipping time of chosen Shipping Method.
More about product availability - See Shipping Time
Shipping times depend on the chosen Shipping Method and your location - see Shipping Method
(Public holidays and weekends are excluded when calculating estimated delivery time. Estimated delivery time is not guarantee as the shipping will be affected by the customs, here we take the average time as estimated. )
Shipping Time
Basically 3FVape has four types of products regarding dispatching (time the package leaves our warehouse).
24 HRS
Items are in our warehous and the package can be ready within 24 working hours after payment received. We will hand over the package to the shipping carrier right after the package is ready.
Normal
Item will be ready in 3 - 7 business days after payment received.
Pre-Order
This product is released and under manufacturing. Shipping time is indicated on product page. Do a pre-order to save money and hold an earlier position in shipping queue.
Coming-Soon
This product is about to release. We list the product for earlybirds to learn and discuss. Product status will be changed once officially released. You can subscribe to get notified on product page.
Sourcing On Demand
We will source the product for you on your need. Dispatching time can take as long as 14 business days. Generally old or hard to find products.
We don't guarantee we can ship it to you finally. We need 7 business days to know if we could find the product. Then we need another 7 business days to process the order. So totally we need 14 business days to ship it to you if we can find it.
If it turns out we can not find the product finally, we will let you know in 7 business days after payment and do refund.
Notes:
1) While we are trying our best to indicate the most accurate shipping time, final shipping time may be changed due to the complexity of e-cig supply chain. We strive to ship before the deadline.
2) We suggest you place separated orders regarding the four different shipping time products. If you mix those products together in one order, your order's shipping time will be determined by the longest-shipping-time product in your entire order.
3) All timer begins only after payment is completed and you send us necessary material if needed for large orders.
4) If we find we could ship 2+ orders for you at a time, we will combine them together into one package if possible. Let us know if you don't like that.
5) We may split orders to send out ready products first, without notification. Let us know if you don't want your orders be split.
Shipping Address
Russian customers: Please leave your full name(three words) on your shipping address. Otherwise your package may NOT be delivered, and we don't take responsibility.
Please make sure the shipping address is correct and deliverable. If the package is shipped to your country but could not be delivered and returned, we could refund you money but will charge shipping cost, since shipping vendor will charge us.
Please make sure you input the same shipping address on both Paypal and our website.
Shipping Type
We have four types of shipping type listed on the product specification, which will end up with different shipping method when you add them into cart.
Normal: Items that do not have specific shipping limited.
Built-in Battery: Items with built-in battery, cannot be shipped via specific carrier who don't ship built-in batteries.
Battery: Battery cells, like AA, AAA, 18650, 26650 batterise or so. Can only be shipped via specific carriers.
Oil: e-Liquid, e-Juice or items with liquid in the package. Can only be shipped via specific carriers
Shipping Method
Orders are shipped via Air Mail by different carriers with tracking or ePacket based on your selection and drop-off without signature. We retired Air Mail without tracking shipping method.
Currently we provide following shipping ways and are adding more. After you input shipping address, you will be able to see available shipping methods.
Shipping Method | Countries | Time | Notes |
DHL Express | Most countries | 3 - 10 Business Days | Could ship built-in batteries to some countries, could not ship liquid and batteries |
ePacket Express by China Post | AU, CA, FR, IL, NO, RU, UA, GB, US, PL, BE, FI, HU, IE, CH, KR, MX, MY, NL, SG, DE, SA, HK, AT, DK, IT, LU, SE, TR, GR, NZ, PT, BR, JP, ES, TH, VN, KA, ID | 7 - 30 Business Days | Could not ship liquid, only support built-in batteries to US, RU, AU, CA. Package over 2kg will be splited. |
US Express-Line1 | US, cannot ship to APO/FPO address or Outlying Areas or Military Address | 7 - 25 Business Day. | Could ship built-in batteries. |
Registered Air Mail by China Post | Most countries | 10 - 50 Business Days | Could not ship batteries and liquid and built-in batteries. Package over 2kg will be splited. |
Registered Air Mail by Netherlands Post | Most countries | 10 - 40 Business Days | Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited. |
Registered Air Mail by Singapore Post | Most countries | 10 - 40 Business Days | Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited. |
Euro Special Air Mail | GB, DE, ES, FR, IT (Remote Areas Excluded, Custom Tax Included / No VAT) | 6 - 18 Business Days | Could ship built-in batteries, but not liquid and batteries. Package not over 2kg. |
Euro Special Large Parcel | GB, DE, ES, FR, IT (Remote Areas Excluded, Custom Tax Included / No VAT,) | 6 - 18 Business Days | Could ship built-in batteries, but not liquid and batteries |
Euro Special Air Mail-Line1 | GB, DE, ES, FR, AU (Remote Areas Excluded) | 5-17 Business Day. | Could ship built-in batteries, but not liquid and batteries. Package not over 2kg. |
Euro Special Air Mail - Line 3 | GB, DE (Custom Tax Included / No VAT) | 6 -18 Business Day. | Could ship built-in batteries, but not liquid and batteries. Package not over 3kg. |
Euro Special Air Mail - Line 4 | IT, DE, GB, FR, ES, NL, BE, BG, HR, CY, CZ, EE, FI, HU, LV, LT, MT, PL, PT, RO, SK, SI, SE, AT, DK, GR, IE, LU (No VAT, Remote Areas Excluded) | 6 -18 Business Day. | Could ship built-in batteries, but not liquid and batteries. Package not over 2kg. |
Euro Special Large Parcel - Line 4 | IT, DE, GB, FR, ES, NL, BE, BG, HR, CY, CZ, EE, FI, HU, LV, LT, MT, PL, PT, RO, SK, SI, SE, AT, DK, GR, IE, LU (Custom Tax Included) | 6 -18 Business Day. | Could ship built-in batteries, but not liquid and batteries |
UK Special Air Mail | GB (Custom Tax Included / No VAT, Signature-Required) | 6 - 18 Business Days | Could ship built-in batteries, but not liquid and batteries |
EMS by China Post | Most countries | 10 - 25 Business Days | Could not ship batteries and liquid and built-in batteries |
EMS by Singapore Post | Most countries | 10 - 25 Business Days | Could ship built-in batteries, but not liquid and batteries |
US eCommerce Packet for Battery | US, cannot ship to APO/FPO address or Outlying Areas | 10 - 30 Business Day | Could ship batteries. Package not over 2kg. |
US Special Air Mail | US | 6 -18 Business Day. | Could ship built-in batteries, but not liquid and batteries. Package over 3kg will be splited. |
Registered Air Mail by HongKong Post | IN | 10 - 50 Business Day. | Could not ship batteries and liquid and built-in batteries. Package over 2kg will be splited. |
Registered Air Mail by Belgium Post | GR | 10 - 50 Business Day. | Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited. |
China Express | CN | 3 - 7 Business Day. |
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[Ships from Germany] DHL | DE and most Europe countries. | Germany 2-7 Business Days, Other Eu Countries 3 -9 Business Day. | Item ships from Germany Warehouse, dispatched in 1 business day. Package not over 30kg. |
[Ships from Italy]SDA-Crono Economy | IT | 2 -5 Business Day. | Item ships from Italy Warehouse, dispatched in 1 business day. |
[Ships from Italy]SDA-Crono | IT | 2 -5 Business Day. | Item ships from Italy Warehouse, dispatched in 1 business day. |
[Ships from Italy]GLS Express | IT | 2 -3 Business Day. | Item ships from Italy Warehouse, dispatched in 1 business day. |
BR Special Air Mail | BR | 15 -50 Business Day. | Open for certain clients, contact service team via ticket to require. |
China EMS-UK Special Air Mail | GB (Custom Tax Included / No VAT) | 5 -18 Business Day | Could not ship batteries and liquid and built-in batteries. Package not over 2.5kg. Free shipping for retail order over $15 |