Shipping, Return and Payment

Free shipping for most countries when orders over $15 (All with tracking number). Some shipping methods are free but retired because of reliability. Please understand.



Delivery Time

In general, the delivery time of your shipment can be determined using the following formula:

Estimated delivery time = Product Shipping Time + Estimated shipping time of chosen Shipping Method.

More about product availability - See Shipping Time
Shipping times depend on the chosen Shipping Method and your location - see Shipping Method
(Public holidays and weekends are excluded when calculating estimated delivery time. Estimated delivery time is not guarantee as the shipping will be affected by the customs, here we take the average time as estimated. )


Shipping Time

Basically 3FVape has four types of products regarding dispatching (time the package leaves our warehouse). 


24 HRS

Items are in our warehous and the package can be ready within 24 working hours after payment received. We will hand over the package to the shipping carrier right after the package is ready.


Normal

Item will be ready in 3 - 7 business days after payment received.


Pre-Order

This product is released and under manufacturing. Shipping time is indicated on product page. Do a pre-order to save money and hold an earlier position in shipping queue.


Coming-Soon

This product is about to release. We list the product for earlybirds to learn and discuss. Product status will be changed once officially released. You can subscribe to get notified on product page.


Sourcing On Demand

We will source the product for you on your need. Dispatching time can take as long as 14 business days. Generally old or hard to find products.

We don't guarantee we can ship it to you finally. We need 7 business days to know if we could find the product. Then we need another 7 business days to process the order. So totally we need 14 business days to ship it to you if we can find it.

If it turns out we can not find the product finally, we will let you know in 7 business days after payment and do refund.



Notes:


1) While we are trying our best to indicate the most accurate shipping time, final shipping time may be changed due to the complexity of e-cig supply chain. We strive to ship before the deadline.


2) We suggest you place separated orders regarding the four different shipping time products. If you mix those products together in one order, your order's shipping time will be determined by the longest-shipping-time product in your entire order.


3) All timer begins only after payment is completed and you send us necessary material if needed for large orders.


4) If we find we could ship 2+ orders for you at a time, we will combine them together into one package if possible. Let us know if you don't like that.


5) We may split orders to send out ready products first, without notification. Let us know if you don't want your orders be split.



Shipping Address

Russian customers: Please leave your full name(three words) on your shipping address. Otherwise your package may NOT be delivered, and we don't take responsibility.

Please make sure the shipping address is correct and deliverable. If the package is shipped to your country but could not be delivered and returned, we could refund you money but will charge shipping cost, since shipping vendor will charge us.

Please make sure you input the same shipping address on both Paypal and our website.




Shipping Type

We have four types of shipping type listed on the product specification, which will end up with different shipping method when you add them into cart.

Normal: Items that do not have specific shipping limited. 

Built-in Battery: Items with built-in battery, cannot be shipped via specific carrier who don't ship built-in batteries.

Battery: Battery cells, like AA, AAA, 18650, 26650 batterise or so. Can only be shipped via specific carriers.

Oil: e-Liquid, e-Juice or items with liquid in the package. Can only be shipped via specific carriers



Shipping Method

Orders are shipped via Air Mail by different carriers with tracking or ePacket based on your selection and drop-off without signature. We retired Air Mail without tracking shipping method.

Currently we provide following shipping ways and are adding more. After you input shipping address, you will be able to see available shipping methods.

Shipping Method

Countries

Time

Notes

DHL Express

Most countries

3 - 10 Business Days

Could ship built-in batteries to some countries, could not ship liquid and batteries

ePacket Express by China Post

AU, CA, FR, IL, NO, RU, UA, GB, US, PL, BE, FI, HU, IE, CH, KR, MX, MY, NL, SG, DE, SA, HK, AT, DK, IT, LU, SE, TR, GR, NZ, PT, BR, JP, ES, TH, VN, KA, ID

7 - 30 Business Days

Could not ship liquid, only support built-in batteries to US, RU, AU, CA. Package over 2kg will be splited.

US Express-Line1

US, cannot ship to APO/FPO address or Outlying Areas or Military Address

7 - 25 Business Day.

Could ship built-in batteries.

Registered Air Mail by China Post

Most countries

10 - 50 Business Days

Could not ship batteries and liquid and built-in batteries. Package over 2kg will be splited.

Registered Air Mail by Netherlands Post

Most countries

10 - 40 Business Days

Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited.

Registered Air Mail by Singapore Post

Most countries

10 - 40 Business Days

Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited.

Euro Special Air Mail

GB, DE, ES, FR, IT (Remote Areas Excluded,  Custom Tax Included / No VAT)

6 - 18 Business Days

Could ship built-in batteries, but not liquid and batteries. Package not over 2kg.

Euro Special Large Parcel

GB, DE, ES, FR, IT (Remote Areas Excluded,  Custom Tax Included / No VAT,)

6 - 18 Business Days

Could ship built-in batteries, but not liquid and batteries

Euro Special Air Mail-Line1

GB, DE, ES, FR, AU (Remote Areas Excluded)

5-17 Business Day.

Could ship built-in batteries, but not liquid and batteries. Package not over 2kg.

Euro Special Air Mail - Line 3

GB, DE (Custom Tax Included / No VAT)

6 -18 Business Day.

Could ship built-in batteries, but not liquid and batteries.  Package not over 3kg.

Euro Special Air Mail - Line 4

IT, DE, GB, FR, ES, NL, BE, BG, HR, CY, CZ, EE, FI, HU, LV, LT, MT, PL, PT, RO, SK, SI, SE, AT, DK, GR, IE, LU (No VAT, Remote Areas Excluded)

6 -18 Business Day.

Could ship built-in batteries, but not liquid and batteries.  Package not over 2kg.

Euro Special Large Parcel - Line 4

IT, DE, GB, FR, ES, NL, BE, BG, HR, CY, CZ, EE, FI, HU, LV, LT, MT, PL, PT, RO, SK, SI, SE, AT, DK, GR, IE, LU (Custom Tax Included)

6 -18 Business Day.

Could ship built-in batteries, but not liquid and batteries

UK Special Air Mail  

GB (Custom Tax Included / No VAT, Signature-Required)

6 - 18 Business Days

Could ship built-in batteries, but not liquid and batteries

EMS by China Post

Most countries

10 - 25 Business Days

Could not ship batteries and liquid and built-in batteries

EMS by Singapore Post

Most countries

10 - 25 Business Days

Could ship built-in batteries, but not liquid and batteries

US eCommerce Packet for Battery

US, cannot ship to APO/FPO address or Outlying Areas

10 - 30 Business Day

Could ship batteries. Package not over 2kg.

US Special Air Mail

US

6 -18 Business Day.

Could ship built-in batteries, but not liquid and batteries. Package over 3kg will be splited.

Registered Air Mail by HongKong Post

IN

10 - 50 Business Day.

Could not ship batteries and liquid and built-in batteries. Package over 2kg will be splited.

Registered Air Mail by Belgium Post

GR

10 - 50 Business Day.

Could ship built-in batteries, but not liquid and batteries. Package over 2kg will be splited.

China Express

CN

3 - 7 Business Day.

 

[Ships from Germany] DHL

DE and most Europe countries.
* HU, CZ, AT, LT, SK, LU, BG, SI, IE, NL, LV, FI, BE, PL, EE, HR, MC, SE, IT, GB, DK, FR, PT, RO, GR, ES, MT, CY shipping fee counted by packet not by weight.
* DE, AD, SM, RS, LI, CH, AL, IS, MK, ME, NO, UA, BA, BY, MD shipping fee counted by packet weight.

Germany 2-7 Business Days, Other Eu Countries 3 -9 Business Day.

Item ships from Germany Warehouse, dispatched in 1 business day. Package not over 30kg.

[Ships from Italy]SDA-Crono Economy

IT

2 -5 Business Day.

Item ships from Italy Warehouse, dispatched in 1 business day.

[Ships from Italy]SDA-Crono

IT

2 -5 Business Day.

Item ships from Italy Warehouse, dispatched in 1 business day.

[Ships from Italy]GLS Express

IT

2 -3 Business Day.

Item ships from Italy Warehouse, dispatched in 1 business day.

BR Special Air Mail

BR

15 -50 Business Day.

Open for certain clients, contact service team via ticket to require.

China EMS-UK Special Air Mail

GB (Custom Tax Included / No VAT)

 5 -18 Business Day

Could not ship batteries and liquid and built-in batteries. Package not over 2.5kg. Free shipping for retail order over $15



Please note: We don't filter shipping methods based on battery/liquid yet. We may change the shipping method you have chosen if your order contains battery or e-liquid.

We could ship via express, e.g. DHL/FEDEX/UPS, per your request. Please Contact US for price and assistance. We don't integrate that into shopping cart yet.



APO/FPO or PO boxes in US

Yes, we can ship to APO/FPO or PO boxes in US via Registered Air Mail or ePacket. Make sure you input APO/FPO as city when you choose AA/AE/AP.

Express shippings are not available to APO/FPO or PO box addresses, because they require the recipient's signature upon delivery.


Tax and Duty

Import Tax and Duty are covered by customers if occurs. And we don't hold responsibility if your package is forfeited by your customs. 3FVape will send the package as Electronic Gadgets (or similar things) with low price. There will be no signs related to the e-cig on the package. Most of the case all orders are exempt from taxes and duties.

 

Pre-orders

New products with pre-order are shipped per shipping information on their respective product page. Many pre-order products are joint efforts with factories directly.

While we are trying our best to indicate the most accurate shipping time for you, it could be delayed sometimes. Typical reason would be that the factory can not deliver the product as promised.

Pictures and descriptions of pre-order products are subject to slight change depending on factories.

Typically we do pre-orders at extremely low price(very high discount) in the beginning, and change the price to normal(lower in market still) gradually. This will make the earlier clients who will wait longer compensated.

 


Order Tracking

For orders with tracking, we will send out emails to notify our clients their tracking number. You can also view it via the order processing details in your accounts. Or you can use the Guest Tracking if you only have a guest account.

Please allow 1 - 3 business days for the tracking number to be trackable because shipping vendors need time to process those packages.

We recommend you use www.17track.net to track your order.





Returns

You may return items to us within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned as the original condition. Contact us before you return products to us.





Secure payment

We currently support Paypal. It's quite easy to register one if you don't have a Paypal account. And it's safer to pay through Paypal.

Please make sure you leave the same address on Paypal and our website as your shipping address, otherwise we may contact you to change shipping address to the one you left on Paypal. It's an act recommended by Paypal.

If you pay using credit card through Paypal but without registering a Paypal account, we may need your ID/driver license and your card number to verify the purchase.