3FVAPE Chinese New Year (CNY) 2019 Holiday Schedule

 

Dear Valued Customers,

 

The Chinese New Year Spring Festival is coming. 3FVAPE will have a holiday from February 3, 2019 to February 9, 2019 (Hong Kong Time, GMT+8). We will back to office on February 10,2019 at 9:00 am Hong Kong Time (GMT+8).

 

Details on schedules of customer support services and order dispatching:

Note: Time is listed for Hong Kong Time (GMT+8)

 

Customer support services:

SUN

MON

TUE

WED

THU

FRI

SAT

Jan. 27

Jan. 28

Jan. 29

Jan. 30

Jan. 31

Feb. 1

Feb. 2

Feb. 3

Feb. 4

Feb. 5

Feb. 6

Feb. 7

Feb. 8

Feb. 9

Feb. 10

Feb. 11

Feb. 12

Feb. 13

Feb. 14

Feb. 15

Feb. 16

 

 

NO Customer Service

Office is close during February 3, 2019 to February 9, 2019. Customer support service is unavailable during these days. We will try our best to response the questions before holiday. Customer service resumes on February 10 but ticket response time will be delayed due to backlogs. We may have some one check for the tickets during the holiday, but we can't promise we will have the ticketd replied.

 

Order dispatching:

SUN

MON

TUE

WED

THU

FRI

SAT

Jan. 27

Jan. 28

Jan. 29

Jan. 30

Jan. 31

Feb. 1

Feb. 2

Feb. 3

Feb. 4

Feb. 5

Feb. 6

Feb. 7

Feb. 8

Feb. 9

Feb. 10

Feb. 11

Feb. 12

Feb. 12

Feb. 12

Feb. 15

Feb. 16

 

 

No Order Dispatching

All orders scheduled to ship on or before Jan 31, 2019 can be shipped before holiday. Order placed during February 1, 2019 to February 10, 2019, will not be shipped until the holiday ended. Shipping resumes on February 11. Extra processing time may be required due to holiday backlogs. All orders which are ready to ship can be shipped within a few days after February 11, 2019. For orders which require extra restocking time, a new scheduled shipping date will be needed

 

Tracking service:

Most post offices confirmed that the packages shipped before holiday will be traceable during holiday. For tracking number, please check the email from ticket@3fvape.com, or login you 3FVAPE account to check from “MY ACCOUNT”>>”MY ORDER HISTORY AND DETAILS

 

24HRS SHIP:

Products with label “24HRS” in the 24HRS SHIP ZONE is expected to be shipped out in one business days before Jan 31, 2019 and after February 11, 2019 when we back to work.

We highly recommend you to place your order of 24HRS SHIP items before Jan 31 and these order can be dispatched before the CNY Holiday without the backlogs.

Orders of 24HRS SHIP products placed during February 1, 2019 to February 10, 2019 are expected to be dispatched on February 11, 2019 or February 12, 2019. Please allow 1-2 days due to holiday backlogs.

Note: Orders containing “24HRS SHIP” products and Non “24HRS SHIP” products may be delay by the Non “24HRS SHIP” product, and the order will be dispatched when the Non “24HRS SHIP” Products ready.

 

EU Warehous:

The products in Europe warehouse (Germany) is for Germany and Europe customers.  The dispatchment of EU Warehouse will not be affected by the CNY holiday. Check this link for EU warehous products >> https://www.3fvape.com/156-eu-warehouse

Happy Spring Festival to you all! Thank you for your support.

Best Regards

3FVAPE

 

 

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