3FVAPE Chinese New Year (CNY) 2018 Holiday Schedule

 

Dear Valued Customers,

 

The Chinese New Year Spring Festival is coming. 3FVAPE will have a holiday from February 14, 2018 to February 21, 2018 (Hong Kong Time, GMT+8). We will back to office on February 22,2018 at 9:00 am Hong Kong Time (GMT+8).

 

Details on schedules of customer support services and order dispatching:

Note: Time is listed for Hong Kong Time (GMT+8)

 

Customer support services:

SUN

MON

TUE

WED

THU

FRI

SAT

Feb. 11

Feb. 12

Feb. 13

Feb. 14

Feb. 15

Feb. 16

Feb. 17

Feb. 18

Feb. 19

Feb. 20

Feb. 21

Feb. 22

Feb. 23

Feb. 24

 

 

NO Customer Service

Office is close during February 14, 2018 to February 21, 2018. Customer support service is unavailable during these days. We will try our best to response the questions before holiday. Customer service resumes on February 22 but ticket response time will be delayed due to backlogs. We may have some one check for the tickets during the holiday, but we can't promise we will have the ticketd replied.

 

Order dispatching:

SUN

MON

TUE

WED

THU

FRI

SAT

Feb. 4

Feb. 5

Feb. 6

Feb. 7

Feb. 8

Feb. 9

Feb. 10

Feb. 11

Feb. 12

Feb. 13

Feb. 14

Feb. 15

Feb. 16

Feb. 17

Feb. 18

Feb. 19

Feb. 20

Feb. 21

Feb. 22

Feb. 23

Feb. 24

 

 

No Order Dispatching

All orders scheduled to ship on or before February 10, 2018 can be shipped before holiday. Order placed during February 11, 2018 to February 21, 2018, will not be shipped until the holiday ended. Shipping resumes on February 22. Extra processing time may be required due to holiday backlogs. All orders which are ready to ship can be shipped within a few days after February 22, 2018. For orders which require extra restocking time, a new scheduled shipping date will be needed

 

Tracking service:

Most post offices confirmed that the packages shipped before holiday will be traceable during holiday. For tracking number, please check the email from ticket@3fvape.com, or login you 3FVAPE account to check from “MY ACCOUNT”>>”MY ORDER HISTORY AND DETAILS

 

24HRS SHIP:

Products with label “24HRS” in the 24HRS SHIP ZONE is expected to be shipped out in one business days before February 11, 2018 and after February 22, 2018 when we back to work.

We highly recommend you to place your order of 24HRS SHIP items before February 11 and these order can be dispatched before the CNY Holiday without the backlogs.

Orders of 24HRS SHIP products placed during February 12, 2018 to February 21, 2018 are expected to be dispatched on February 22, 2018 or February 23, 2018. Please allow 1-2 days due to holiday backlogs.

Note: Orders containing “24HRS SHIP” products and Non “24HRS SHIP” products may be delay by the Non “24HRS SHIP” product, and the order will be dispatched when the Non “24HRS SHIP” Products ready.

 

Happy Spring Festival to you all! Thank you for your support.

Best Regards

3FVAPE

why order before CNY from 3FVAPE