3FVAPE Chinese New Year (CNY) 2017 Holiday Schedule

 

Dear Valued Customers,

 

The Chinese New Year Spring Festival is coming. 3FVAPE will have a holiday from January 26, 2017 to February 2, 2017 (Hong Kong Time, GMT+8). We will back to office on February 3,2017 at 9:00 am Hong Kong Time (GMT+8).

 

Details on schedules of customer support services and order dispatching:

Note: Time is listed for Hong Kong Time (GMT+8)

 

Customer support services:

S

M

T

W

T

F

S

Jan.22

Jan.23

Jan.24

Jan.25

Jan.26

Jan.27

Jan.28

Jan.29

Jan.30

Jan.31

Feb.1

Feb.2

Feb.3

Feb.4

 

 

NO Customer Service

Office is close during January 26, 2017 to February 2, 2017. Customer support service is unavailable during these days. We will try our best to response the questions before holiday. Customer service resumes on February 3 but ticket response time will be delayed due to backlogs.

 

Order dispatching:

S

M

T

W

T

F

S

Jan.15

Jan.16

Jan.17

Jan.18

Jan.19

Jan.20

Jan.21

Jan.22

Jan.23

Jan.24

Jan.25

Jan.26

Jan.27

Jan.28

Jan.29

Jan.30

Jan.31

Feb.1

Feb.2

Feb.3

Feb.4

 

 

No Order Dispatching

All orders scheduled to ship on or before January 22, 2017 can be shipped before holiday. Order placed during January 23, 2017 to February 2, 2017, will not be shipped until the holiday ended. Shipping resumes on February 3. Extra processing time may be required due to holiday backlogs. All orders which are ready to ship can be shipped within a few days after February 3, 2017. For orders which require extra restocking time, a new scheduled shipping date will be needed

 

Tracking service:

Most post offices confirmed that the packages shipped before holiday will be traceable during holiday. For tracking number, please check the email from ticket@3fvape.com, or login you 3FVAPE account to check from “MY ACCOUNT”>>”MY ORDER HISTORY AND DETAILS

 

24HRS SHIP:

Products with label “24HRS” in the 24HRS SHIP ZONE is expected to be shipped out in one business days before January 22, 2017 and after February 3, 2017 when we back to work.

We highly recommend you to place your order of 24HRS SHIP items before January 22nd and these order can be dispatched before the CNY Holiday without the backlogs.

Orders of 24HRS SHIP products placed during January 23, 2017 to February 2, 2017 are expected to be dispatched on February 3, 2017 or February 4, 2017. Please allow 1-2 days due to holiday backlogs.

Note: Orders containing “24HRS SHIP” products and Non “24HRS SHIP” products may be delay by the Non “24HRS SHIP” product, and the order will be dispatched when the Non “24HRS SHIP” Products ready.

 

Happy Spring Festival to you all! Thank you for your support.

Best Regards

3FVAPE