3FVape 2018 China National Day Holiday Schedule

2018-09-27

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of China National Day on October 1st  to 6th, 2018 HKT (GMT+8) . There will be 6 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these time will require 3-7 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Sunday, October 7th, 2018 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2018 Mid-Autumn Festival Schedule

2018-09-20

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Mid-Autumn Festival on September 23rd to 24th, 2018 HKT (GMT+8) . There will be 2 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these time will require 1-2 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Tuesday, September 25, 2018 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2018 Dragon Boat Festival Schedule

2018-06-14

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Dragon Boat Festival on June 18, 2018 HKT (GMT+8). Combining the weekend, there will be 3 days off in total. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Orders placed during these time will require 2-3 extra days for processing. We will try our best to ship out the items as soon as possible. Ticket service will require more days for replying. All service will resume on Sunday, April 08, 2018 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2018 Qingming Holiday Schedule

2018-04-02

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of Qingming Festival between April 05, 2018 to April 07, 2018 HKT (GMT+8). During that time, 3FVAPE site will remain operative during the holiday and order can be placed as usual.

3FVAPE warehouse will still be operating for packaging during that time. Shipment will be arranged to the warehouse of the shipping vendor during this holiday if your order is ready for shipping. Ticket service will require more days for replying. All service will resume on Sunday, April 08, 2018 (GMT+8).

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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3FVape 2018 New Year Holiday Schedule

2017-12-28

Dear Valued Customer,

3FVape.com is scheduled to be on holiday of 2018 New Year between Dec.30, 2017 to Jan.1, 2018 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. All service will resume on Tuesday, Jan.2nd, 2018 (GMT+8).

The shipping carrier in China will be on holiday too so the package handed to the carrier these days may take a little longer time for new update.

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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Shipment delay announcement

2017-12-18

Dear Valued Customer,

Due to unfortunate circumstances, we regret to bring you news that shipment will be delayed. Please review the details as below:

1.According to the latest news from the carrier, the postal service in Canada will be delayed due to an interrupt of postal service which caused by the bad weather.
2.Postal service in Finland and Norway will be delayed by the bad weather.
3.The strike on 14th, Dec happened in Greece has influence on the postal service in Greece. We got news that both the international mail and the domestic mail will be delayed for handling due to the strike.
4.Ryanair airline company in Portugal will hold a demonstration which results in delivery service delay in Portugal. 
5.Bad weather at Detroit will lead to shipment delay in US.
6.Postal service in Germany will be delayed due to bad weather attacked southwest in Germany.
7.Flights have been canceled at New York and Detroit owing to the adverse weather. As a result, postal service will be delayed at New York, Detroit and the surrounding cities.

We’ve rushed our carrier to speed up shipping. But currently we cannot sure shipment will back to normal soon. But don’t you worry please, we will keep you informed once we get any updates from the carrier. 

We apologize for all the inconvenience caused and we appreciate your understanding!

Best regards,

3FVape.com Team

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Parcels to Europe will be delay

2017-12-14

Dear Valued Customer,

We regret to inform you that most parcels to Europe for all shipping channels will be delay due to the peak season and the influence of the snowstorm. 

The shipping vendor reflected that the transportation for about half of the Europe has shut down due to the blizzard weather. Thus it will influence the delivery for the parcels to Europe. 

We sincerely apologize for any inconvenience that caused by the uncontrollable factor. But please don’t worry and wait patiently for the parcels as all the parcels are still on the way to your address. 

We appreciate your understanding. 

Best regards,

3FVape.com Team

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E-packet Shipping Delay Announcement

2017-11-30

Dear Valued Customer,

We are sorry to inform you shipping to US and Canada via E-packet will be delayed for handling again when package arrived at the destination country. Besides, the delivery time for other countries via E-packet will be delayed during this busy season.

After checking with our shipping vendor, shipping delay for many factors:

1. Hong Kong customs increase the effort for security checking.

2. The freight is not enough due to the boom season.

3. The Canada post office cannot handle the packages in time which result to a large number of packages are delayed for processing in their warehouse. Besides, the shipping is also delayed due to the customs in Canada cannot process customs clearance efficiently.

For this issue we've rushed our shipping carrier and tried every effort to speed up shipping.

Currently we cannot sure when the shipping will back to normal. But we will inform you for any updates we get from the carrier. Please don’t worry and wait patiently for it if the package has arrived in your country and get delay for delivery.

We apologize for the inconvenience caused and thanks for your patient!

Best regards,

3FVape.com Team

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E-packet Shipment Delay Announcement

2017-11-06

Dear Valued Customer,

We are sorry to inform you shipping to US and Canada via E-packet will be delayed for handling when package arrived at the destination country. We are told that the packages shipped after second half of Oct will be delayed for processing.

As we checked from the carrier, shippingis delayed for many factors:
1. The freight is not enoughdue to the busy season is arriving.
2. The hurricane from the east coast of US and the heavy rain have influence on the freight.
3. The Canada post office cannot handle the packages in time which result to a large number of packages are delayed for processing in their warehouse. Besides, the shipping is also delayed due to the customs in Canada cannot process customs clearance efficiently.

For this issue we’ve rushed our shipping carrier and tried every effort to speed up shipping. Currently we cannot sure when the shipping will back to normal. But we will inform you for any updates we get from the carrier.

We apologize for the inconvenience caused and thanks for your patient!

Best regards,

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the Chinese National Day

2017-09-21

Dear Valued Customer, 

3FVape.com  is scheduled to be on holiday of China National Day between 10/1 to 10/7 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. All service will resume on Sunday, October 8th, 2017 HKT (GMT+8). 

If you need to change your orders or have any further questions, please feel free to create a ticket.

Thank you for your support!

Best regards,

3FVape.com Team

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Shipment Delay Announcement (2017-07-14)

2017-07-14

Dear Valued Customer,

We are sorry to inform you the following things.

 1 The shipment to Greece will be delayed recently at Greek customs. We just got information from shipping vendor that Greek customs have launched new clearance process. Packages will be delayed for handling because the previous system has been replaced with new one for customs clearance.  We can not ensure when the shipping will back to normal because it depends on local Customs. But don't worry, we will actively follow up and keep you informed once we get any news.

2 The packages sent via US Express after 26th, June will be delayed for handling at US customs due to the American Independence Day. Currently there are two batches of packages at US customs to wait for customs clearance. But don’t worry please, everything will back to normal gradually soon.

We apologize for all the inconvenience caused  and we will appreciate it if you can kindly wait for the package with patient.

Thanks

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the Dragon Boat Festival 

2017-05-29

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of Dragon Boat Festival on May 30, 2017, HKT (GMT+8). 3FVAPE shipping and customer service won't be available on that day. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

All services will resume on Wednesday morning, May 31, 2017. Orders originally scheduled to be shipped on May 30, 2017 will be required extra 1-2 days for processing.

3FVAPE will make every attempt to process and ship orders as soon as we can.

Thanks,

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the International Labor Day

2017-04-25

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of  International Labor Day on May 1st, 2017, HKT (GMT+8). 3FVAPE shipping and customer service won't be available on that day. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

All services will resume on Tuesday morning, May 2nd, 2017. Orders originally scheduled to be shipped on May 1st, 2017 will be required extra 1-2 days for processing.

3FVAPE will make every attempt to process and ship orders as soon as we can.

Thanks,

3FVape.com Team

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Easter Day Shipping Handling Delay

2017-04-12

Dear Valued Customer, 

We just got information from the shipping vendor in HK that the packages shipped after 12th, April will be delayed for handling due to the Easter holiday from 14th April to 17th, April.

But don’t worry please; everything will back to normal from 18th, April.

Following is the channel that was affected: Netherlands Post Airmail, Singapore Post Airmail, HK post Airmail, Swiss Post Airmail. Laos Post Airmail, DPD express, Euro special line and DHL express. You may expect to wait for several days before the packages leave HK airport.

The packages sent via Euro special line in this week will be delayed for handling at the customs office in UK.

We apologize for all the inconvenience caused you and we appreciate it for your understanding!

Thanks,

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the Qingming Festival

2017-04-01

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of China Qingming Festiva between 4/2 to 4/4 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. During this time longer than usual processing times may be experienced. Also please be advised that some orders cannot be processed until after the holiday as most manufacturers and suppliers are out of office these time. 3FVAPE will make every attempt to process and ship orders as soon as we can.

Sorry for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team

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404 Error on 17track.net

2017-01-21

Dear Valued Customer, 

We just got information that 17track (http://www.17track.net) change their url form so some of our clinets met 404 error when browsing the site to check their packet.

The new tracking url is formed this way: http://www.17track.net/en/track?nums=xxxxxxxx
Here "xxxxxxx" is your tracking number. You can simply replace it with your tracking number.

Or you can browse http://www.17track.net

Then enter your tracking number in the column and track.

You can find you tracking number after you login and in "MY ACCOUNT" >> "ORDER HISTORY AND DETAILS"

Sorry for the inconvenience. Feel free to contact our support team if any problem. http://support.3fvape.com

 

Best Regards,

3FVape.com Team

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Shipping Delay Due to UK Airport Freight Station Strike

2016-12-19

Dear Valued Customer, 

We just got information from the shipping vendor in UK that shipping will be delayed by the strike from 23th, Dec to 24th, Dec at the airport freight station in UK. Moreover, they will be on holiday during 25th, Dec to 27th, Dec for Christmas celebrations. In the meanwhile all the packages arrived at UK after 22th , Dec will be delayed for handling, which means the packages will not be handled in time for customs clearance or dispatching. All the shipping channels which supposed to be transshipped in UK will be delayed from this issue.

Thus, you are expecting to wait for 5-7 more days than normal. We apologize for the inconvenience caused you and thank you for your understanding.

 

Best Regards,

3FVape.com Team

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Shipping Delay of Forign Airmail through HongKong Airport

2016-12-01

Dear Valued Customer, 

Hong Kong airport has been under reconstructed for the past months. As a result, more than 2000 flights have been axed. We were told everything would be supposed to be normal at the end of November. However, but the truth is we haven’t get out of the trouble yet.

At the same time, it became difficult to reserve shipping space on account of heavy congestion. It caused some delay on shipping for the parcels sent after November 14th 2016. Most of the parcels which transshipped at Hong Kong will be delayed for handling. Following is the channel that was affected: Netherlands Post Airmail, Singapore Post Airmail, Malaysia Post Airmail, Swiss Post Airmail. The delivery time will be expected to be put off about 10-15 days.

But don’t worry pls. We will pay high attention on this issue and keep you informed on the latest news. We apologize for all the inconvenience caused you and we appreciate it for your understanding!

 

Best Regards,

3FVape.com Team

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Shipping Delay of ePacket by China Post

2016-11-06

Dear Valued Customer, 

We are sorry to tell you the shipment via epacket to most countries will be delayed. We just got information from the China post that there is no enough shipping space owing to the selling season is arriving. Furthermore, the international airlines raised their standard for security checking. As a result, package will be delayed to be transshipped to the destination country. In addition, the package could not to be handled in time when it arrived at the destination country due to the selling season is arriving.

It may take 10 more working days for delivery than normal. We are now urging the shipping vendor and we will appreciate it if you can kindly wait for the package with patient.

Thank you for your understanding and cooperation!

3FVape.com Team

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Shipping Delay Due To Hong Kong New Air Traffic Control System

2016-10-31

Dear Valued Customer, 

New Air Traffic Control System is now implemented at Hong Kong International Airport. More than 2000 flights will be axed in November and affecting the efficient of the airmail delivery. The delay of the airmail is expected to be about one week long. Following is the channel that was affected during the period: Netherlands Post Airmail, Singapore Post Airmail, Malaysia Post Airmail, Swiss Post Airmail.

The delay may last about one month. Once we have new information, we will post an update here.

We apologize for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team

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3FVape 2016 Holiday Arrangement for the National Day

2016-09-30

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of China National Day between 10/1 to 10/7 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. During this time longer than usual processing times may be experienced. Also please be advised that some orders cannot be processed until after the holiday as most manufacturers and suppliers are out of office these time. 3FVAPE will make every attempt to process and ship orders as soon as we can.

Sorry for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team