3FVape 2017 Holiday Arrangement for the Dragon Boat Festival 

2017-05-29

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of Dragon Boat Festival on May 30, 2017, HKT (GMT+8). 3FVAPE shipping and customer service won't be available on that day. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

All services will resume on Wednesday morning, May 31, 2017. Orders originally scheduled to be shipped on May 30, 2017 will be required extra 1-2 days for processing.

3FVAPE will make every attempt to process and ship orders as soon as we can.

Thanks,

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the International Labor Day

2017-04-25

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of  International Labor Day on May 1st, 2017, HKT (GMT+8). 3FVAPE shipping and customer service won't be available on that day. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

All services will resume on Tuesday morning, May 2nd, 2017. Orders originally scheduled to be shipped on May 1st, 2017 will be required extra 1-2 days for processing.

3FVAPE will make every attempt to process and ship orders as soon as we can.

Thanks,

3FVape.com Team

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Easter Day Shipping Handling Delay

2017-04-12

Dear Valued Customer, 

We just got information from the shipping vendor in HK that the packages shipped after 12th, April will be delayed for handling due to the Easter holiday from 14th April to 17th, April.

But don’t worry please; everything will back to normal from 18th, April.

Following is the channel that was affected: Netherlands Post Airmail, Singapore Post Airmail, HK post Airmail, Swiss Post Airmail. Laos Post Airmail, DPD express, Euro special line and DHL express. You may expect to wait for several days before the packages leave HK airport.

The packages sent via Euro special line in this week will be delayed for handling at the customs office in UK.

We apologize for all the inconvenience caused you and we appreciate it for your understanding!

Thanks,

3FVape.com Team

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3FVape 2017 Holiday Arrangement for the Qingming Festival

2017-04-01

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of China Qingming Festiva between 4/2 to 4/4 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. During this time longer than usual processing times may be experienced. Also please be advised that some orders cannot be processed until after the holiday as most manufacturers and suppliers are out of office these time. 3FVAPE will make every attempt to process and ship orders as soon as we can.

Sorry for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team

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404 Error on 17track.net

2017-01-21

Dear Valued Customer, 

We just got information that 17track (http://www.17track.net) change their url form so some of our clinets met 404 error when browsing the site to check their packet.

The new tracking url is formed this way: http://www.17track.net/en/track?nums=xxxxxxxx
Here "xxxxxxx" is your tracking number. You can simply replace it with your tracking number.

Or you can browse http://www.17track.net

Then enter your tracking number in the column and track.

You can find you tracking number after you login and in "MY ACCOUNT" >> "ORDER HISTORY AND DETAILS"

Sorry for the inconvenience. Feel free to contact our support team if any problem. http://support.3fvape.com

 

Best Regards,

3FVape.com Team

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Shipping Delay Due to UK Airport Freight Station Strike

2016-12-19

Dear Valued Customer, 

We just got information from the shipping vendor in UK that shipping will be delayed by the strike from 23th, Dec to 24th, Dec at the airport freight station in UK. Moreover, they will be on holiday during 25th, Dec to 27th, Dec for Christmas celebrations. In the meanwhile all the packages arrived at UK after 22th , Dec will be delayed for handling, which means the packages will not be handled in time for customs clearance or dispatching. All the shipping channels which supposed to be transshipped in UK will be delayed from this issue.

Thus, you are expecting to wait for 5-7 more days than normal. We apologize for the inconvenience caused you and thank you for your understanding.

 

Best Regards,

3FVape.com Team

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Shipping Delay of Forign Airmail through HongKong Airport

2016-12-01

Dear Valued Customer, 

Hong Kong airport has been under reconstructed for the past months. As a result, more than 2000 flights have been axed. We were told everything would be supposed to be normal at the end of November. However, but the truth is we haven’t get out of the trouble yet.

At the same time, it became difficult to reserve shipping space on account of heavy congestion. It caused some delay on shipping for the parcels sent after November 14th 2016. Most of the parcels which transshipped at Hong Kong will be delayed for handling. Following is the channel that was affected: Netherlands Post Airmail, Singapore Post Airmail, Malaysia Post Airmail, Swiss Post Airmail. The delivery time will be expected to be put off about 10-15 days.

But don’t worry pls. We will pay high attention on this issue and keep you informed on the latest news. We apologize for all the inconvenience caused you and we appreciate it for your understanding!

 

Best Regards,

3FVape.com Team

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Shipping Delay of ePacket by China Post

2016-11-06

Dear Valued Customer, 

We are sorry to tell you the shipment via epacket to most countries will be delayed. We just got information from the China post that there is no enough shipping space owing to the selling season is arriving. Furthermore, the international airlines raised their standard for security checking. As a result, package will be delayed to be transshipped to the destination country. In addition, the package could not to be handled in time when it arrived at the destination country due to the selling season is arriving.

It may take 10 more working days for delivery than normal. We are now urging the shipping vendor and we will appreciate it if you can kindly wait for the package with patient.

Thank you for your understanding and cooperation!

3FVape.com Team

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Shipping Delay Due To Hong Kong New Air Traffic Control System

2016-10-31

Dear Valued Customer, 

New Air Traffic Control System is now implemented at Hong Kong International Airport. More than 2000 flights will be axed in November and affecting the efficient of the airmail delivery. The delay of the airmail is expected to be about one week long. Following is the channel that was affected during the period: Netherlands Post Airmail, Singapore Post Airmail, Malaysia Post Airmail, Swiss Post Airmail.

The delay may last about one month. Once we have new information, we will post an update here.

We apologize for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team

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3FVape 2016 Holiday Arrangement for the National Day

2016-09-30

Dear Valued Customer, 

3FVape.com is scheduled to be on holiday of China National Day between 10/1 to 10/7 HKT (GMT+8). During that time, 3FVAPE shipping and customer service won't be available. 3FVAPE site will remain operative during the holiday and order can be placed as usual.

Shipment will be delayed during this holiday including the 24hrs shipping zone. Ticket service will require more days for replying. During this time longer than usual processing times may be experienced. Also please be advised that some orders cannot be processed until after the holiday as most manufacturers and suppliers are out of office these time. 3FVAPE will make every attempt to process and ship orders as soon as we can.

Sorry for the inconvenience and thank you for your understanding.

Thanks,

3FVape.com Team